All of our designer eyewear, prescription eyeglasses and contact lenses are eligible for return within 100 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item(s).
Please submit a return request and our Customer Service team will provide you with the RMA (Return Merchandise Authorization) number and the address to which the item(s) will be returned.
The item(s) must be returned in the original condition and packaging with all included tags and accessories.
The RMA number must have been requested before the approved return of any item.
Only sealed boxes will be accepted for the return of contact lenses.
Fees associated with outward shipping and shipping insurance are non-refundable. Additionally, the return shipping fee will be at the customer's expense and non-refundable.
Your order ID can be found on the confirmation email or in any order email updates received from us. It consists of two letters, followed by 10 numerical digits, and then, one or two more letters.
It will look like this: SG0123456789G.
Yes, our 100-day return policy applies to all our products. The only exception is our reglazing service which is not eligible for return.
Absolutely, you can return your glasses if you don’t like them or if they are not the right fit. Remember they must be returned within 100 days of receipt of shipment and the return shipping fee will be at the customer's expense and non-refundable.
The return address will be provided based on your location. After submitting your return request, our Customer Service team will send you an email with the return address, RMA (Return Merchandise Authorization) number and other return instructions.
Please do not return the order to the shipping address listed on the parcel or without requesting the RMA number first.
If the product is flawed, defective, or different from the one you ordered, please submit a return request as soon as you notice the issue.
When submitting the return request, select the appropriate reason, either 'Damaged on arrival' or 'Incorrect item delivered'. Photos are essential to process the return request.
Once you submit the return request, our customer service team will get in contact with you and arrange a replacement or a full refund.
Once you submit the return request, put your feet up. Our customer service team will get in contact with you and arrange an exchange or a refund accordingly.
The SmartBuyGlasses Virtual Try-On feature collects images of your face and creates a virtual facial reconstruction to show you how you may look in the glasses frames you have selected. We don’t use the data to identify you, and we’ll retain the data only as long as it’s needed, or 3 years, whichever is shorter.