That's why we've created the following list to make the whole thing simpler. Click “Read More” to find out more.
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
No way! That’s on us. If in the unlikely event that your parcel is held by customs and you are notified you have to pay additional customs duties, we will 100% fully reimburse the costs. All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so that we can sort out your reimbursement.
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred.
So, it will look something like this: SG0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
As soon as your order is shipped, you will receive an email with the tracking information so that you know where your purchase is at any moment.
If you've not received your order confirmation email, or have accidentally lost it, just Contact Us and we can assist in finding the order details.
Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle-free process which includes a 100 day return policy for your order (prescription lenses are also included).
RETURN any product(s) from SmartBuyGlasses within 100 days of receiving your order:→ Full Refund is offered for product(s) in unused condition and with original packaging from SmartBuyGlasses
→ All single vision, progressive prescription eyewear can only be returned if in unused and in original condition
If you would like to return your order,
For more on our return policy, and further details, please click “Read More”.
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